seebet Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data processed by seebet in connection with the operation of the online gaming platform available at seebet.win and any associated subdomains or mobile interfaces (collectively, the "Platform"). It covers data collected from registered players, prospective players who visit the Platform without registering, and any other individual whose personal data is processed in connection with Platform operations.

By accessing the seebet Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described herein, you should not use the seebet Platform. This Policy is to be read in conjunction with the seebet Terms & Conditions and Responsible Gaming Policy.

seebet is committed to processing personal data in a manner that respects the privacy rights of individuals. Our practices are designed to meet the principles of data minimisation, purpose limitation, storage limitation, accuracy, integrity, and confidentiality as recognised under internationally accepted data protection frameworks.

2. Data Controller Identity

The data controller responsible for the personal data processed in connection with the seebet Platform is the seebet operating entity. For the purposes of this Privacy Policy, references to "seebet", "we", "us", or "our" refer to that entity. All data subject requests, privacy queries, and complaints should be directed to the seebet Data Protection contact at [email protected], clearly marked "Privacy Request" in the subject line.

3. Personal Data We Collect

seebet collects the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and copies of identity documents where provided for verification purposes (e.g., Malaysian MyKad, passport).
• Contact data: Email address, Malaysian mobile telephone number, and residential address.
• Account credentials: Username and hashed password. Passwords are stored in irreversibly hashed form and are not accessible to seebet personnel in plaintext.
• Financial data: Payment method identifiers (e.g., masked account numbers, e-wallet identifiers for Touch 'n Go eWallet, Boost, FPX), transaction amounts, timestamps, and reference numbers. seebet does not store full payment card numbers.
• Gaming activity data: Bet history, game session records, wagering patterns, win and loss history, and responsible gaming tool usage.
• Technical data: IP address, device type, operating system, browser type and version, session tokens, and referring URL.
• Communications data: Records of your interactions with the seebet support team, including live chat transcripts and email correspondence.
• Marketing preferences: Records of your consent to or withdrawal from marketing communications.

4. How We Collect Your Data

seebet collects personal data through the following mechanisms:

• Direct submission: Data you provide during account registration, identity verification, payment method setup, support interactions, and responsible gaming tool configuration.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, and session data, via server logs and cookies.
• Third-party sources: Identity verification data may be cross-referenced against third-party identity verification services where required for regulatory compliance. Payment processors may share transaction confirmation data with seebet to reconcile your account.

5. Purposes and Legal Basis for Processing

seebet processes personal data for the following purposes, each supported by a corresponding legal basis:

• Account creation and management — necessary for the performance of the contract between seebet and the player.
• Age and identity verification — necessary for compliance with seebet's legal obligations, including the 21+ age restriction mandated under gaming authority standards.
• Payment processing and fraud prevention — necessary for the performance of the contract and compliance with anti-money laundering obligations.
• Provision of gaming services and sportsbook wagering — necessary for the performance of the contract.
• Responsible gaming monitoring and intervention — necessary for compliance with gaming authority requirements and legitimate interests in player welfare.
• Platform security and technical operations — legitimate interest in protecting the integrity of the Platform.
• Legal and regulatory compliance — compliance with applicable laws, including gaming, financial crime, and data protection regulations.
• Marketing communications — where you have provided explicit consent. Consent may be withdrawn at any time.
• Analytics and platform improvement — legitimate interest in improving service quality, using aggregated and anonymised data where possible.

6. Cookies and Tracking Technologies

seebet uses the following categories of cookies and similar technologies on the Platform:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences, such as language settings, display preferences, and last-visited game category, to enhance your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how visitors interact with the Platform — pages visited, session duration, error events — to help seebet improve the Platform. seebet uses analytics data internally and does not share it with third-party advertising networks.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and may require you to log in on every visit. seebet does not use third-party advertising cookies or cross-site tracking cookies.

7. Data Sharing and Disclosure

seebet does not sell personal data. Personal data is shared with third parties only in the following circumstances:

• Payment processors: Your financial data is shared with the relevant payment service providers (Touch 'n Go eWallet, Boost, FPX, Maybank, CIMB, Public Bank) to the extent necessary to process your transactions. These processors are contractually bound to process your data only for payment purposes.
• Identity verification providers: Where required for age verification or anti-money laundering checks, your identity data may be shared with licensed third-party verification services.
• Regulatory and law enforcement authorities: seebet will disclose personal data to relevant authorities where required by law, court order, or valid regulatory demand, including in connection with investigations into financial crime, money laundering, or fraud.
• Professional advisers: Lawyers, auditors, and insurers acting in connection with seebet's operations may have access to personal data under strict confidentiality obligations.
• Platform infrastructure providers: Hosting, content delivery, and cybersecurity providers who process data on seebet's behalf under data processing agreements that restrict their use of the data.

8. International Data Transfers

Where personal data is transferred to recipients located outside Malaysia, seebet ensures that adequate safeguards are in place prior to the transfer. Such safeguards may include standard contractual clauses, the recipient's adherence to an internationally recognised data protection framework, or other transfer mechanisms consistent with applicable data protection law. Details of the safeguards applied to any specific transfer may be requested from seebet via [email protected].

9. Data Retention

seebet retains personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention obligations. As a general guide:

• Account and identity data is retained for the duration of the account relationship and for a minimum of five (5) years following account closure, as required under anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for three (3) years from the date consent was given or last confirmed.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

10. Your Data Subject Rights

Subject to applicable law and any overriding legal obligations, you have the following rights in respect of your personal data held by seebet:

• Right of access: Request a copy of the personal data seebet holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction of processing: Request that seebet restrict the processing of your data in certain circumstances.
• Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected], clearly marked "Data Subject Request". seebet will respond within thirty (30) calendar days. Where a request is complex or numerous, seebet may extend this period by a further thirty (30) days with written notice to you.

11. Children and Minors

The seebet Platform is strictly prohibited for use by individuals under the age of 21. seebet does not knowingly collect personal data from minors. If seebet becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted immediately and the associated account will be permanently closed. If you have reason to believe that a minor has registered on the seebet Platform, please notify seebet immediately at [email protected].

12. Security Measures

seebet implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between the player's device and seebet's servers.
• AES-256 encryption for personal and financial data at rest.
• Role-based access controls limiting data access to authorised personnel with a demonstrable operational need.
• Regular penetration testing and security audits by independent third-party specialists.
• Multi-factor authentication for all internal systems access by seebet staff.
• Incident response procedures including player notification obligations in the event of a confirmed personal data breach.

While seebet implements robust security measures, no internet-connected system can guarantee absolute security. Players are responsible for maintaining the security of their own devices and account credentials.

13. Changes to This Privacy Policy

seebet may update this Privacy Policy from time to time to reflect changes in legal requirements, platform operations, or data processing practices. Material changes will be communicated to registered players via email to the address on file, with a minimum of fourteen (14) days' notice prior to the updated Policy taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the seebet Platform following the effective date of a revised Policy constitutes acceptance of the updated terms.

14. Contact and Complaints

For all privacy-related queries, data subject requests, or complaints regarding seebet's data handling practices, please contact:

Data Protection Contact, seebet
Support Email: [email protected]
(Please mark the subject line: "Privacy Request" or "Data Subject Request")

The email address above is provided as plain text for reference. Do not include sensitive account credentials or financial data in email correspondence.

If you are not satisfied with seebet's response to a privacy complaint, you may escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. seebet is committed to working constructively to resolve all legitimate privacy concerns.